Rebase

One of the most effective means to expand any business is to ensure that everyone in the company goes above and beyond what is usually expected in terms of service delivery to ensure that the client is more than satisfied with the level of attention they receive.

While the majority of people understand this – regardless of whether they are responsible for purchasing services for their business or not – the fact that disputes and complaints are frequently seen to emerge within service contracts of all types and sizes shows that those who are able to display and offer positive attributes should still expect to see their businesses grow.

Having spoken to a number of Enlight Group’s clients in recent weeks, one of the most common responses was the admiration in which the company is held due to the level of passion and commitment displayed at all levels within the business.

This was further highlighted by the response of Rebase general manager Emmanuel Nazareno to questions about the contract he signed with Enlight Group in August last year, resulting in a number of positive responses and including his comment that he would be willing to consider contracting his cleaning provider in his next role.

“I initially contracted Enlight Group to provide night cleaning services for my previous job, which has been delivered by three or four of its operatives since we signed up in August of last year,” says Mr Nazareno. “I’ve found that there is always clear communication between everyone, so we know where we are and what to expect, and that the company always provides great value, and that’s very reassuring.

“I’ve worked with other cleaning companies in the past and most of those have been very good, but Enlight Group is the best that I’ve seen,” he continues. “One of the reasons for signing the contract with the company initially was the passion that Ahmed Malik, the founder, so clearly displays for providing the best service.

“It also helps that he is also a nice guy and very easy to speak to, so I know that he and his colleagues will always be reliable and that we can depend on Enlight Group to get the job done in the most effective way,” says Mr Nazareno.

Since moving to Rebase, Mr Nazareno again contracted Enlight but this time in a more involved manner. The cleaning operatives are now helping Rebase even during the hours that they are open. 

 “Ahmed has been open to my suggestions about having cleaning operatives present on site during the hours that we are open,” says Mr Nazareno. “We are opening more sites and will look to Ahmed to provide cleaning services at these, too.”

This shows the level of trust that exists between messrs Nazareno and Malik and further proves the value of ensuring that the client and their needs are placed at the centre of every operation.

Enlight Group will continue to provide Rebase with an excellent service and that should see it continuing to work with this business for many years into the future, while also enjoying its positive relationship with Mr Nazareno in his new role and supporting him in the opening of new premises and an increasing level of work and income as a result.

In addition to its cleaning services – which are continuing to grow and be offered to more companies as its reputation as a reliable and honest provider of services is appreciated by a growing number of potential clients – the company additionally offers waste and property management services, further enhanced by workplace and general facilities management support.

Facilities management service providers are frequently regarded as an essential part of each client’s management of its buildings and estates and especially favoured when they prove their worth and value, as Enlight Group has so obviously done in supporting its Rebase customer.

As a final comment, Mr Nazareno states that: “Ahmed and his team are solution finders. They are professional and humble. They are willing to communicate and adjust to the needs of their clients.”

His comments provide further evidence of the efforts and level of attention that every member of Enlight Group delivers to their clients on a daily basis at every stage of their contractual commitments.

While businesses are being constantly reminded that every employee is an individual, with needs and expectations that are frequently found to be unique to them, this also applies to customers and their teams.

With Mr Nazareno stating his appreciation of the company’s ability to deliver solutions to the issues that can arise within every contract and aspect of service delivery, this shows that everyone within Enlight Group appreciates how fulfilling these details and finding the best means of delivery through open and straightforward communication is absolutely essential, to ensure that the work is completed in the best way for the client.

Continuing the various points made throughout this article on the benefits of providing customers with the best possible service, Enlight Group is continuing to enjoy the organic expansion this is providing as a valuable and essential extra aspect.

Every business has to meet its profitability targets as a main priority to remain a viable company and continue to support others, but it is also highly noticeable that some choose to do this in the best and most honest, responsible and open way.

Cleaning companies have become an essential part of client’s daily management tasks, helping them to meet many essential aspects of their operations and keeping their premises clean and functional, with service providers such as Enlight Group also assisting in the meeting of environmental and other highly responsible ambitions such as replacing harmful chemicals and cleaning agents with those that are just as effective but much less harmful to the areas where they are applied.